Returns Policy

It is the customers responsibility to check their order is correct before finalising payment. Please use the capsule size chart on the home page to assist you with the correct size capsule you require.

Please help us to assist you by contacting us prior to ordering to ensure you order the most suitable product for your requirements. If you order the wrong size or type of capsule or machine, you are responsible.

Capsules will only be accepted for returns if they are unopened, in their original container, and returned to The Capsule Guy within 7 days.

Capsule Filler Machines may be returned within 7 days if they are unused, in good order in the original packaging.

The customer is liable for return shipping and reshipping charges.

A restocking fee of 25% of the original order fee will apply plus the original postage charge. This must be paid together with new shipping charges before the replacement order will be reshipped.

The Capsule Guy incurs all charges if incorrect products are despatched as a result of error made on our behalf.