Shipping & Returns
FLAT RATE SHIPPING WITHIN AUSTRALIA
$7 Standard post. ETA 3-10 business days.
$9 Express shipping. ETA 1-4 business days.
Place your order before 1.00pm Mon-Fri Adelaide time, and your order will be shipped same day. We can supply next day delivery to Brisbane, Sydney, Melbourne, Hobart and Canberra and 2 day delivery to Perth, and most other large regional cities.
Spend over $75 and receive free shipping within Australia. Express option - $9
If you have not received your Express post order within 3 business days of placing your order, send us an email us with your name and order number and we will chase it down. Usually, an attempted delivery has occurred and your parcel is at your nearest post office waiting for collection.
Customers have the choice to remove safe drop/signature option at checkout. ie parcel can be left at location without signature if not home. Customer accepts full responsibility for loss if this option is chosen.
Tracking is available on all items posted. Please check tracking data before contacting The Capsule Guy for late delivery queries.
Important note - please ensure that the correct name, address and email address is supplied. Identification is needed to collect parcels returned to post offices because delivery location is unattended. Incorrect address supplied by customer is the most common interruption to supply. Please take the time to fill in delivery address correctly.
RETURNED TO SENDER - Incorrect address supplied by customer - Customer pays for additional shipping. If customer chooses to cancel order after it has been shipped, The Capsule Guy will refund payment less shipping, restocking fee and RTS fee ($11 fee charged by Auspost) via Paypal.
FRAUD PREVENTION - Large first time orders, or orders assessed by The Capsule Guy as potential to be fraudulent, will be shipped to a post office close to the delivery address. Photo ID in the name of the purchaser will need to be produced to collect goods.
Photo ID must be provided prior to shipment of filler devices in accordance with Australian Government regulations.
International shipping is via Australia Post International. Tracking is available.